Call Centar Application BNT
Call Center Web App
In 2014, BNT company hired us to develop an application for their call center that can be used on both desktop and tablet devices. BNT’s 50 operators work every day on contacting VIP Mobile Network users to inform them about new network offers. The system is used for call records, scheduling contract signage, and assigning customer visits to field workers to deliver the contracts for signing. Signed contracts are later archived in the system.
In the last four years, with operators working every day, the BNT database has grown to a million and a half contacts, and over 7 million calls were made. We succeeded in developing the precise scheduling for the tech services, that resulted in the increase of efficiency and reduction of time spent on each task. The system has 24/7 uptime, with customer support provided.